AARP RealPad
Getting Started Guide

Getting Started


RealPad comes with unprecedented help – including free, unlimited 24/7 customer service, access to remote help whenever you need it, over 20 tutorial videos on the basics of tech and RealPad RealQuick Fix -- so you can spend more time enjoying and less time worrying.

Customer Service

Technical support is available 24/7, all day every day. If you have any questions or experience any problems when using your tablet, simply reach out to customer service anytime, any day.
For all your customer service needs, you can reach us in two ways: 

Remote Help

RealPad also comes with access to remote help anytime you need an extra helping hand. Remote help allows a tech advisor to remotely connect to your tablet and fix any issues on your behalf. The tech advisor cannot see you, only your tablet screen, and only with your permission. No personal data is being collected during this service. To utilize this service, simply call our toll free number – 1-866-716-9881 – and one of our representatives will help you.

User Guide

RealPad comes with an easy to read User Guide to help get you started. The User Guide covers topics from a tour of your RealPad to how to take a picture. To view the RealPad User Guide, simply click here and a pdf version of the guide will appear.

Tutorial Videos

RealPad comes pre-loaded with 10 tutorial videos on the basics of tech. These videos include step-by-step instructions on features used the most, as well as, a link to view additional videos from AARP online. If you would like to see a complete list of pre-loaded videos, simply click here or visit our page on for a complete list of videos.

RealPad RealQuick Fix

RealPad RealQuick Fix is a simple, but powerful tool that allows you to visually check the status of your tablet and quickly fix any hardware and software issues with just one click. RealPad RealQuick Fix can also help you connect easily to Wi-Fi or Bluetooth devices without having to open your settings. To access RealQuick Fix, simply click on the RealQuick Fix folder located on your RealPad toolbar located at the bottom of the page.